Privacy Policy

This Privacy Policy applies to AltShows, a platform operated by Harkat LLP (“AltShows”, “Harkat LLP”, “we”, “us” or “our”). It explains how we collect, use, store, disclose and otherwise process personal data when you visit or use AltShows, create an account, book a ticket, interact with an organizer, or use related features.

1. Information we collect

We may collect information that you provide directly, including:

• the name you enter;
• email address;
• telephone or mobile number;
• city and profile information;
• booking, ticket and payment-status information;
• saved shows, wishlist activity and attended-show records;
• reviews, ratings, comments, photographs and other content you submit;
• organizer, venue or event-listing information; and
• information you voluntarily provide when contacting us or using the platform.

We may also automatically receive limited technical and usage information, such as browser and device information, IP address, approximate location, pages visited, referral information, cookies, logs and diagnostic information. Precise device location is used only where you grant the relevant permission.

2. How we use information

We may process information to:

• create and maintain your account;
• complete bookings, issue tickets and provide customer support;
• display saved, booked or attended shows in your profile;
• enable organizers to manage attendance and communicate essential event information;
• provide recommendations and improve search, discovery and platform functionality;
• detect abuse, fraud, security incidents and technical failures;
• send transactional messages and any newsletters or alerts you have chosen to receive;
• maintain accounting, audit and legal records; and
• comply with applicable law and lawful requests.

3. Information shared with the event organizer

When you book or register for an event, you expressly consent to AltShows sharing your basic customer and booking information with the organizer responsible for that event. This may include:

• the name you entered;
• email address;
• telephone or mobile number;
• ticket quantity, category, booking reference and payment status;
• the selected date, time, venue or seat; and
• other information you deliberately submit as part of that booking.

This disclosure is made so the organizer can administer entry, attendance, scheduling, venue changes, safety notices, event support, cancellations, postponements and other communications directly connected with that event. Organizers are independent parties and are responsible for their own handling of information after receiving it.

4. Information we do not ordinarily disclose

We do not sell your personal data. Except where you direct us to do so, where disclosure is necessary to provide a requested service, or where disclosure is required by law, we do not release additional personal information to organizers or unrelated third parties.

In particular, information such as your wider browsing activity, unrelated bookings, wishlist, private profile activity, mood selections, internal analytics and information obtained for security or operational purposes is not ordinarily shared with an event organizer.

5. Service providers

We may use technology, hosting, authentication, payment, messaging, analytics, customer-support and infrastructure providers to operate AltShows. Such providers may process information only as necessary to provide their services to us and are subject to their own contractual obligations and privacy practices.

6. Google sign-in

If you choose Google sign-in, we may receive basic account information made available by Google, such as your name, verified email address and profile image. We do not receive your Google password. Google sign-in is intended for audience users and organizers; it does not itself grant access to the AltShows administrative backend.

7. Payments

Payments may be processed by a third-party payment provider. AltShows does not ordinarily receive or store your complete card, bank-account or UPI credentials. We may receive transaction references, payment status and limited details needed for reconciliation, refunds, fraud prevention and customer support.

8. Cookies, local storage and analytics

AltShows may use cookies, browser storage and similar technologies to maintain sessions, remember preferences, operate wishlists, improve recommendations, measure performance and protect the platform. Blocking these technologies may prevent some features from functioning correctly.

9. Security

We use reasonable technical and organizational safeguards intended to protect personal data. However, no website, transmission, device, database or storage system can be guaranteed to be completely secure. To the maximum extent permitted by applicable law, AltShows and Harkat LLP do not warrant absolute security or uninterrupted availability.

10. Retention

We retain personal data only for as long as reasonably required for the purposes described in this Policy, including service delivery, support, accounting, dispute resolution, fraud prevention, enforcement and legal compliance. Some booking and transaction records may need to be retained even after an account is closed.

11. Your choices and requests

Subject to applicable law, you may request access to, correction of or deletion of personal data held by us. You may also withdraw optional marketing consent or unsubscribe using the link in a promotional email. Withdrawal does not affect processing already lawfully undertaken, and deletion may be limited where records must be retained for legal, accounting, security or dispute-resolution purposes.

12. Children

AltShows is not intended to enable children to independently enter into transactions where parental or guardian involvement is required by applicable law. Parents and guardians are responsible for supervising a minor’s use of the platform.

13. Third-party pages and organizer conduct

AltShows may link to organizer, venue, payment, social-media or other third-party pages. We do not control their privacy practices. Harkat LLP and AltShows are not responsible for how independent organizers or other third parties use information outside our possession or control, except to the extent responsibility cannot be excluded under applicable law.

14. Limitation

To the maximum extent permitted by applicable law, Harkat LLP and AltShows shall not be liable for indirect, incidental, special, consequential or punitive loss arising from unauthorized acts of third parties, independent organizers, venues, users, service providers or events outside our reasonable control. Nothing in this Policy excludes or limits any obligation or liability that cannot lawfully be excluded or limited.

15. Changes to this Policy

We may revise this Privacy Policy when our services, legal obligations or data practices change. The current version will be published on this page with an updated effective date.

16. Contact

For privacy questions, data requests or complaints, contact:

Harkat LLP / AltShows
Mumbai, India
altshows@harkat.in